FAQ
Shipping
returns & exchange
afterpay
DO I NEED TO HAVE AN ACCOUNT TO MAKE A PURCHASE?

No, an account is not required to make a purchase from NIKKO. However, if you have an account, you will enjoy the option to:

  • Save your addresses and payment information for faster checkout

  • Check your order status and track delivery

  • Track returns

  • Review past purchases

  • Be the first to know about special promotions

I HAVE AN ACCOUNT, BUT FORGOT MY PASSWORD.

Click the box that says, “I forgot my password” on the login page, and you will receive a link by email to reset your password.

CAN I CHANGE MY ORDER AFTER IT IS PLACED?

If you would like to do any change on your order please contact us immediately on [email protected] , if the order has not been shipped yet, we certainly can do the exchange.

WHAT ARE YOUR SHIPPING FEES?

WITHIN AUSTRALIA,
Australian orders over $150 receive FREE Standard shipping via Australia Post and can take anywhere from 4-14 business days to arrive depending on your location.
Postage within Australia is flat $9 Standard Shipping.
If you need your order fast, we can send it with Express post which costs flat $12. 
Select this option at checkout.

International Orders,
International orders above $300 are FREE SHIPPING.
International orders below $300: postage will be calculated depending on the country of destination.
Items can take to arrive 7-14 days depending of the destination.
We use Australia Post Pack & Track service for our international orders, which is fast and fully traceable.
Should you wish to receive your order faster Express International EMS Courier 3-7 working days, upgrade is available at checkout.
Once your parcel has been dispatched you will receive updates from our shipping portal regarding the progress of your delivery 

DO YOU SHIP OUTSIDE THE AU?

Yes! Please see our Shipping  page for additional information on international orders.

DO YOU OFFER RETURNS AND EXCHANGES?

NIKKO will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase.

NIKKO does not offer exchanges. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase.

Please see our Returns & Exchange page for additional information.

GIFT CARDS

Gift cards are available in denominations of $25-$500 

Do you have an Infrequently Asked Question? 

CAN I SHIP TO A PO BOX OR HOTEL?

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

WHAT IS AFTERPAY?

After pay is an interest free payment plan option that we offer on all of our Australian orders.

WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?

Please email us to [email protected] ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you post the item back and we certainly pay the post fee as well.

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

CAN I USE A PROMO CODE AND GIFT CARD ON THE SAME ORDER?

Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.

Have you got more frequently asked question?

Send us a message at [email protected]

Returns

We hope your order is exactly what you wanted, but if not, a return is quick and easy! 

NIKKO will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase. 

NIKKO will not accept returns of merchandise that has been worn or modified in any way. 

Items marked Final Sale are not eligible for return. 

We do not refund initial shipping charges for items returned, other than for faulty items.

If your order arrives damaged please let us know right away by emailing us! [email protected]

We’re so sorry if an item you received is not in perfect condition.

We will meet our obligations under the Australian Consumer Law or similar legislation that may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. 

Please note:
We will only accept returns from orders placed directly with NIKKO.

Any product not meeting the eligibility requirements, including marks outside of the return products and signs of being worn will be reshipped and no refund will be given.

Gift Vouchers 
Gift Vouchers may not be returned and are valid for 1 year from the date of issue.  

Items purchased with a Gift Card online

Can be returned and a full refund will be issued back to your Gift Card so you can use it again whenever you wish. Usually we give 1 year but an extension can be arranged.

If you have any questions regarding your return, please contact us on [email protected] 

Packages sent to: 
NIKKO ,
2/87 JONSON ST.
BYRON BAY 
2481 NSW 
AUSTRALIA

Please use a tractable service, as we will not be responsible for items lost in transit. 

HOW WILL I BE REFUNDED?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. 

If you paid with a gift card, you will be refunded that same gift card and will be able to re-use it.

We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

WHAT IF I RECEIVE AN INCORRECT ITEM?
If you have received an item you did not order, please email us at [email protected]    so we can resolve this for you.

EXCHANGES
NIKKO does not offer exchanges for alternate products. 

If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase following the instructions above.

If you have any other question regarding Returns & Exchange please email us to: [email protected]

LIFE IS ABOUT CREATING YOURSELF!

LOVE from
NIKKO

SHIPPING
All orders with EXPRESS SHIPPING placed before 12:00 pm AEST time are sent the same day. Purchases made on weekends and public holidays will be processed on the next business day. You will be always notified of any shipping delay by email. 

WITHIN AUSTRALIA
Australian orders over $150 receive FREE STANDARD SHIPPING via Australian Post, and can take anywhere from 4-14 days to arrive, depending on your location.

Postage within Australia:  is a flat $9 Standard Shipping.

Express Post within Australia : is a flat $12

We use Australia Post Pack&Track service, which is fast and fully traceable.

Once your parcel has been dispatched you will receive updates from our shipping portal regarding the progress of your delivery 

INTERNATIONAL ORDERS 

International orders above $300 AUD: are getting FREE STANDARD SHIPPING.

International orders below $300 AUD : postage will be calculated at checkout depending on the country of destination.

Items can take 7-21 days to arrive , depending on the destination.

We use Australia Post Pack & Track service for our international orders, which is fast and fully traceable.

Should you wish to receive your order faster?
Express International EMS Courier 3-7 working days, upgrade is available at checkout.

Once your parcel has been dispatched you will receive updates from our shipping portal regarding the progress of your delivery.

CAN I RETURN MY INTERNATIONAL ORDER?
Orders shipped internationally are subject to the same return criteria as domestic orders, with the following additions: International orders will not include a return label and the customer will be responsible for all return shipping fees. Freight, taxes, customs, tariffs, excises and other fees will not be refunded.

TRACKING YOUR ORDER
When your order ships, you will receive an email with a tracking number to use on the carrier’s website to keep track of your order.

WHAT ARE THE CUSTOMS, TAXES, AND OTHER FEES?
You may incur customs duties and taxes on the items you purchase, fees that are not charged or calculated by NIKKO. You are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with the purchase. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. NIKKO has no involvement in foreign customs policies and has no ability to predict possible customs fees.

By placing an order on NIKKO you agree to the payment of these fees. Refusing any applicable fees will lead to the order being sent back to NIKKO, where it will be treated as a return with all associated return costs deducted from the refund.

CHANGES TO YOUR ORDER
Once your order has been placed we can make changes to your order or delivery details, but you need to contact us as soon as you can on [email protected] or +61 403046564. We can do the change only if your parcel has not been shipped yet.

If you have made an error in your delivery address :
Please contact us as soon as possible on +61 403046564 between 8.30 am 6 pm Monday to Sunday (AEST) or, if we’re unavailable, please email [email protected] with the correction.

CUSTOMER SERVICE

For all online customer service and order enquiries, either email us at [email protected] or call us on +61 403046564 between 9.00 am to 6.00 pm Monday to Sunday (AEST).

Please send all returns to:

Nikko
2/87 Jonson st.
Byron Bay
NSW
2481
AUSTRALIA

If you have any other question please feel free to contact us on [email protected]

LIFE IS ABOUT CREATING YOURSELF!

LOVE from
NIKKO

 

PAYMENT – AFTERPAY

AFTERPAY
Want your shoes right now but waiting for pay day? Don’t wait, buy now, wear now and pay later! Shop those must haves now and the total cost of your order will be split into 4 small fortnightly installments.

YOU WILL NEED 
– An Australian Mastercard and Visa Debit or Credit Card
– To be over 18 years of age
– To live in Australia

HOW IT WORKS?
Add your items to your cart and proceed to the check out. Select Afterpay as your payment method and you will be directed to the Afterpay pop up box. Register or login to your Afterpay account. Enter your details and follow the prompts to confirm your order. For more information on the terms and conditions of Afterpay purchases, please visit the Afterpay website.

BENEFITS

Pay for your order fortnightly across 4 installments.
Your order will be delivered immediately, like a normal order.
For orders of any value, with no minimum spend.
No interest or added fees.

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